 About CustomerCentric Sales Training
“Great course. Vital process changes to help me reach 200%”
Chris D'Erico, OpSource
“Excellent program. Learned how lazy and lucky I have been so far”
Craig Buda, OpSource
“I just wanted to thank you again for last week's training session. I found it extremely rewarding and am excited about the direction we are taking as an organization. Craig has already put it in motion and I've been on calls (silent participant) already where CCS is in gear. Again, we're pretty excited here and I thank you (and the coaches) for your time.”
Chris Moores, Fortiva
“A fantastic learning experience”
Justin Leach, OpSource
“Great course. Negotiation prep was terrific”
Jeff Nelson, OpSource
“It was my pleasure. I thoroughly enjoyed the class and was extremely impressed at your professionalism and ability to win over the attendees. I also look forward to working with you again in the future.”
Alan Armstrong, VP Product Management, Fortiva
“I LOVED it! I tried to write my notes as fast as I could! It is perfect timing as I am in process of strategizing some changes for sales next year.”
Laurie Kahn, Media Staffing Network & All About Careers
“Establishing goals/problems, finding the pain, providing rescue, using the project plan to drive decisions, and negotiating skills were terrific. It is a great program and process that will help us improve our processes immediately”
Nick Blozan, SVP Sales, OpSource
“Prompters will be very useful to scope and consult on projects. It provides a great structure for selling effectively.”
David McKensie, OpSource
About KeyRoad and Philippe Lavie
“This is the way to sell even before putting into practice it is clear we can achieve better results through its use”.
Amos Manasseh, OpenTV
“Great way of considering and engaging a sales process, very different to what we're used to.”
Pascal Jacquet, Sales Director, OpenTV
“Philippe is tremendous. I enjoyed the training he did for WPO so much that I hired him to advise me on my sales activities. He recently did an internal sales training for all of the staff in my company, and a special session for the managers. Everyone enjoyed the session very much, and I think that his advice has helped me to win several consulting contracts. I respect and admire his "customer centric approach" and highly recommend him to your chapter.”
Libby Seifel, Seifel Consulting
“An eye opening approach to understanding needs and opportunities”.
Tim Morgan, Delivery Manager, OpenTV
“You have not had sales training until you've been through CustomerCentric Selling. This is a hands-on tactical approach, not about generating more paperwork. It has open new doors for me. Thanks”.
James Strickland, Sales Director UK, OpenTV
“For once, it's not a training but a complete new method rethinking selling”
Raffi Gabeyan, Sales Director, OpenTV
“It turned on a light”
Richard Frankland, Sales Director Asia Pacific, OpenTV
“…You have earned our confidence. You are reliable, prepared and effective. I have grown to appreciate and depend on you a great deal. Thank you for your help…”
Elaine Bailey, CEO, Escend Technologies
“I have worked with Philippe since 2000. He is a very effective coach and business partner. He sets high standards and encourages people to reach for their best. As a result of our work w ith him, we have streamlined the sales management process for our company, resulting in more focus, better prospecting and more predictable results. Philippe works from many years of experience selling and managing the sales process. His approach is grounded in reality, and most importantly, it works!”
Juli Betwee, President and Co-Founder, MemeWorks, Inc.
“CustomerCentric Selling® is a very pragmatic actionable program that delivers results. Philippe Lavie makes it very hands on, well tuned up program, so that sales people and management get out of his training with a clear action plan.”
Dominique Chatelin, President, Kaidara Software
“ Quid Quo Pro… It's the give and take in any business relationship...
Asking, identifying, and even closing and re-closing...
Thank you My Friend.... Presentations with Questions works, rather than Pre-conceived Solutions...”
Steve Melchert, Regional Director, AgraQuest
“ Thanks Philippe! We could not have re-engineered sales without you and this training and process will and is making us a better company.”
Pam Marrone, CEO, AgraQuest
“As CEO of SkillCheck Inc, I put myself and my Enterprise sales team through the Customer Centric Selling® program last year and the experience has been both enlightening and transformative of our sales organization. While I have had experience with other sales programs and techniques, Customer Centric Selling® was unique in providing an extraordinarily insightful view of human psychology as it applies to the purchasing process. This insight has helped us completely reorganize our approach to sales and has helped us win a number of large contracts in the first six months since completing the program (including one $400,000 deal with the Belgian government).
“The Customer Center Selling® program is both sensitive to the needs of buyers and sellers, and systematic and rigorous in its requirements to rethink a company's approach to sales that involve understanding customer needs and turning that understanding into success. Their methodology helped us not only to win business in the short term, but allowed us make our entire sales process more efficient, helping us to identify prospects that were truly interested in buying and distinguish them from those for whom a large commitment of time and resources were not likely to bring results.
“I look forward to implementing more Customer Centric Selling® techniques into other areas of our business, including inside telesales and marketing.”
Jon Haber, CEO, Skillcheck.com
“Phenomenal! Really drives home a process for achievement”
John Gonsalves, Sales Executive, AtStaff Inc.
“Awareness that a buying process must be in place to reduce the risk of failure”
Keith Wagstaff, VP East Coast VP sales, AtStaff Inc.
“Quantifying cost savings starts in phase one of the sell/buy cycle. It has changed the way we sell.”
Beth Pickard, CEO, AtStaff Inc.
“Developing sales ready messages is paramount to supporting sales activities. The course will impact my job immediately. All product managers should attend this training with sales. What I found the most interesting concept to be: Solution Development Prompters™ and the usage scenarios.”
Kate Nell, VP Product Management, AtStaff Inc.
“The most useful course I have ever taken. After executing the strategies in my every day selling life, I will be much more effective and more successful”
Tracy Erickson Berscheid, Sales Executive, AtStaff Inc.
“The best sales training I have had thus far in terms of applicability and ease of use. What I found the most interesting concept to be: make yourself equal, and then make yourself different, otherwise you are just different.”
Darrin Marshall, Sales Executive, Quova Inc.
“Very valuable, I'll recommend anyone to go to a course”.
Patrick Hogl, EU Business Development Manager, Netherlands, Quova Inc.
“A valued investment”
Marie Alexander, CEO, Quova Inc.
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