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“Great course. Vital process changes to help me reach 200%”
Chris D'Erico, OpSource
“Excellent program. Learned how lazy and lucky I have been so far”
Craig Buda, OpSource
“I just wanted to thank you again for last week's training session. I found it extremely rewarding and am excited about the direction we are taking as an organization. Craig has already put it in motion and I've been on calls (silent participant) already where CCS is in gear. Again, we're pretty excited here and I thank you (and the coaches) for your time.”
Chris Moores, Fortiva
“A fantastic learning experience”
Justin Leach, OpSource
“Great course. Negotiation prep was terrific”
Jeff Nelson, OpSource
“It was my pleasure. I thoroughly enjoyed the class and was extremely impressed at your professionalism and ability to win over the attendees. I also look forward to working with you again in the future.”
Alan Armstrong, VP Product Management, Fortiva
“I LOVED it! I tried to write my notes as fast as I could! It is perfect timing as I am in process of strategizing some changes for sales next year.”
Laurie Kahn, Media Staffing Network & All About Careers
“Establishing goals/problems, finding the pain, providing rescue, using the project plan to drive decisions, and negotiating skills were terrific. It is a great program and process that will help us improve our processes immediately”
Nick Blozan, SVP Sales, OpSource
“Prompters will be very useful to scope and consult on projects. It provides a great structure for selling effectively.”
David McKensie, OpSource
About KeyRoad and Philippe Lavie
“This is the way to sell even before putting into practice it is clear we can achieve better results through its use”.
Amos Manasseh, OpenTV
“Great way of considering and engaging a sales process, very different to what we're used to.”
Pascal Jacquet, Sales Director, OpenTV
“Philippe is tremendous. I enjoyed the training he did for WPO so much that I hired him to advise me on my sales activities. He recently did an internal sales training for all of the staff in my company, and a special session for the managers. Everyone enjoyed the session very much, and I think that his advice has helped me to win several consulting contracts. I respect and admire his "customer centric approach" and highly recommend him to your chapter.”
Libby Seifel, Seifel Consulting
“An eye opening approach to understanding needs and opportunities”.
Tim Morgan, Delivery Manager, OpenTV
“You have not had sales training until you've been through CustomerCentric Selling. This is a hands-on tactical approach, not about generating more paperwork. It has open new doors for me. Thanks."
James Strickland, Sales Director UK, OpenTV
“For once, it's not a training but a complete new method rethinking selling”
Raffi Gabeyan, Sales Director, OpenTV
“It turned on a light”
Richard Frankland, Sales Director Asia Pacific, OpenTV
“As CEO of SkillCheck Inc, I put myself and my Enterprise sales team through the Customer Centric Selling® program last year and the experience has been both enlightening and transformative of our sales organization. While I have had experience with other sales programs and techniques, Customer Centric Selling® was unique in providing an extraordinarily insightful view of human psychology as it applies to the purchasing process. This insight has helped us completely reorganize our approach to sales and has helped us win a number of large contracts in the first six months since completing the program (including one $400,000 deal with the Belgian government).
“The Customer Center Selling® program is both sensitive to the needs of buyers and sellers, and systematic and rigorous in its requirements to rethink a company's approach to sales that involve understanding customer needs and turning that understanding into success. Their methodology helped us not only to win business in the short term, but allowed us make our entire sales process more efficient, helping us to identify prospects that were truly interested in buying and distinguish them from those for whom a large commitment of time and resources were not likely to bring results.
“I look forward to implementing more Customer Centric Selling® techniques into other areas of our business, including inside telesales and marketing.”
Jon Haber, CEO, Skillcheck.com
“Phenomenal! Really drives home a process for achievement”
John Gonsalves, Sales Executive, AtStaff Inc.
“Awareness that a buying process must be in place to reduce the risk of failure”
Keith Wagstaff, VP East Coast VP sales, AtStaff Inc.
“Quantifying cost savings starts in phase one of the sell/buy cycle. It has changed the way we sell.”
Beth Pickard, CEO, AtStaff Inc.
“Developing sales ready messages is paramount to supporting sales activities. The course will impact my job immediately. All product managers should attend this training with sales. What I found the most interesting concept to be: Solution Development Prompters™ and the usage scenarios.”
Kate Nell, VP Product Management, AtStaff Inc.
“The most useful course I have ever taken. After executing the strategies in my every day selling life, I will be much more effective and more successful”
Tracy Erickson Berscheid, Sales Executive, AtStaff Inc.
“The best sales training I have had thus far in terms of applicability and ease of use. What I found the most interesting concept to be: make yourself equal, and then make yourself different, otherwise you are just different.”
Darrin Marshall, Sales Executive, Quova Inc.
“Very valuable, I'll recommend anyone to go to a course."
Patrick Hogl, EU Business Development Manager, Netherlands, Quova Inc.
“A valued investment”
Marie Alexander, CEO, Quova Inc.
Testimonials about Planning and Managing Services
"Philippe worked with our organization to assess sales, provide training, and act as executive coach. He conducted a thorough assessment of our selling organization that was spot on. He helped us understand that growth required a fundamental process change. He provided the insight and training to show us how we could change our sales model and grow sales. His engaging style and breadth of knowledge helped our organization immensely. He worked with individuals and groups in ways that helped them gain an understanding of the potential that existed by changing. As an executive coach, he helped me elevate my skills. His line of questioning and analysis helped clarify issues and lead to better solutions. Philippe's knowledge, skills and abilities will help any organization interested in growing and evolving to higher levels of performance."
Mike Pijar
"Every entrepreneur should have an advisor like Philippe. The incredible breadth and depth of his background is invaluable when either starting a business or trying to make an existing business grow. His open and friendly personality makes him very easy work with. His challenges and questions about your business model are never personal, but force you to think and rethink your ideas from a different perspective. He has a great ability to quickly comprehend a business idea and contribute on all aspects of a start up including initial product/concept development, business plan development, marketing approches, staffing and exit strategy. My wife also loves his French accent."
Jeff Olian
“…You have earned our confidence. You are reliable, prepared and effective. I have grown to appreciate and depend on you a great deal. Thank you for your help…”
Elaine Bailey, CEO, Escend Technologies
“I have worked with Philippe since 2000. He is a very effective coach and business partner. He sets high standards and encourages people to reach for their best. As a result of our work w ith him, we have streamlined the sales management process for our company, resulting in more focus, better prospecting and more predictable results. Philippe works from many years of experience selling and managing the sales process. His approach is grounded in reality, and most importantly, it works!”
Juli Betwee, President and Co-Founder, MemeWorks, Inc.
“Philippe worked with our organization to assess sales, provide training, and act as executive coach. He conducted a thorough assessment of our selling organization that was spot on. He helped us understand that growth required a fundamental process change. He provided the insight and training to show us how we could change our sales model and grow sales. His engaging style and breadth of knowledge helped our organization immensely. He worked with individuals and groups in ways that helped them gain an understanding of the potential that existed by changing. As an executive coach, he helped me elevate my skills. His line of questioning and analysis helped clarify issues and lead to better solutions. Philippe’s knowledge, skills and abilities will help any organization interested in growing and evolving to higher levels of performance.”
Mike Pijar, GM Berner International Corp.
“Highly focused and passionate person that will insure you succeed. Teaches from experience and "walks the walk". Won't give up on you, reliable and provides breakout thinking to approach problems from fresh and unique perspectives. A good person to know.”
Michael Coogan, VP ThinkDynamics
“I have known Philippe for a few years now as a business advisor as well as a friend. While working with Philippe I have been impressed with his abilities to advise and coach entrepreneurs. He works with and helps develop their abilities to create business value from their companies in some times unusual but very effective ways. I have found him to be focused, tenacious, patient, and committed to the success of his clients. On the personal front, I have come to respect and appreciate his integrity, his values, and dedication to what matters like family and friends. Every one that works with him would enjoy and benefit greatly. I highly recommend him.”
Henry Dorbes, CFO OnDemand, Acting-USA.com
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